Shipping, Return and Privacy Policies

Shipping Policy

Free Standard Shipping on all Items over $25.00.  Merchandise will ship from our warehouse within 3 days of purchase assuming inventory is available, Monday thru Friday. Please add an extra day for shipping if you order during a holiday, weekend or the Christmas Holiday Season.  Shipping fees are quoted using real time shipping calculations and will be shipped via the requested method.  Please make sure you provide a safe place for your packages to be delivered or request a delivery with signature.  We are not responsible for stolen packages.  You may request signature upon delivery at the time of purchase.

Oversize  or Heavy weight Items (noted by {w}) and Items shipped outside the U.S. may incur additional shipping charges.

Returns and Exchanges

Your satisfaction is very important to us and our ultimate goal is to provide you the customer an enjoyable shopping experience with our eclectic mix of quality linens and home décor.

If at any time you’re not 100% pleased with a regularly priced everyday item that we hold in stock, just return it in its original condition within 45 days of the date of shipment for an exchange or refund.  Monogrammed, Custom-made, Seasonal/Holiday and Clearance items are non-returnable unless the error was ours.  

In addition, If you refuse a shipment upon delivery, Teton Timberline Trading reserves the right to deduct the return shipping fees and handling charges from your returned merchandise credit.

ATTN:  FREE SHIPPING ORDERS

If you received free shipping upon ordering and are returning the item other than for being defective or a mistake of our making, your original shipping charges will be deducted from the refund for the return item.  In addition if the item is a discontinued item you may incur re-stocking charges of up to 10% of the items value.  Please check with our customer service representatives prior to return shipment if you wish to know exact charges.

Please Note:  Customers are responsible for all return shipping charges on returned and exchanged merchandise.   Shipping charges are nonrefundable once your order has been shipped. We will refund return shipping and handling charges only if an error occurs that was due to an oversight of Teton Timberline Trading.  An oversight being an incorrectly labeled product (you received the wrong item) or damaged goods.   Please note there are color variations via the web, make sure your read all descriptions before purchase.

Your reimbursement will be made in one of these options:

  • Refund your merchandise amount in the same manner it was originally paid.
  • Send a replacement or an exchange.
  • Receive a merchandise credit certificate for use on a future purchase (normally only if there is a problem with your return).

Your complete satisfaction is guaranteed!

 

PLEASE FOLLOW THESE RETURN INSTRUCTIONS FOR ALL RETURNS:

Please EMAIL tetonttrading@gmail.com  or call 1-877-589-7191 for a required Return Authorization number and then send your standard returns to our local warehouse to the address provided in your email. 

Merchandise shipped directly from any of our manufacturers- MAY NOT BE RETURNED OR EXCHANGED unless you have prior authorization.  Merchandise will state shipped directly from manufacturer on website.  To receive authorization you must provide proof the merchandise was damaged or flawed.   You may call us at the returns phone number and arrange for a return authorization number.   We will provide you with the return address at that time.

When returning an item, use the original packaging and pack it securely. Merchandise must be in new condition in manufacturer’s packaging with all labels attached. Please adequately insure your item in case you need to make a claim with the carrier you choose for returning your item.

Include your order number and reason for return. We recommend keeping the receipt for 6 weeks.

Please allow up to three weeks for your exchange or refund to be delivered to you.  Additionally, it may take up to two billing cycles to see the credit for returned items on your credit card billing statement.

Privacy Policy

We never share any of your information with any third party. All of your personal information is kept secure throughout your interactions with us. We will only use your information for our own marketing purposes or if required by law to furnish your information to the courts.

Payment Options and Billing Terms

Teton Timberline Trading accepts most major credit and debit cards including Visa, Master Card, and American Express.

At this time, no financing options are available and orders must be paid in full prior to shipping. Your total order cost will be the sum of the listed prices in your shopping cart plus any applicable tax or shipping charges.

Sales tax will be accessed to any orders shipping to the State of Wyoming.

2017 Holiday Order Deadlines

  • November 24 – Teton Timberline Trading is Closed for the Thanksgiving Holiday.
  • December 15 – Last day for standard Fedex SmartPost and USPS First Class (not guaranteed for Christmas Delivery)
  • December 21 – Last day for Fedex/USPS 2-Day Service for Guaranteed Christmas Delivery (extra shipping charges apply)
  • December 22 – Last Day for FedEx Overnight Service for Guaranteed Christmas Delivery (extra shipping charges apply).  Deadline Time for Order is Noon, MST
  • December 24, 25 & 26 – Teton Timberline Trading is Closed for the Christmas Holiday.
  • Please Note:  We cannot guarantee arrival by Christmas for items that require extra delivery time (directly from the manufacturer) and orders going to destinations outside the U.S. or our shippers’ standard delivery areas.